Delivery

In compliance with MTI guidelines, our delivery personnel must leave the premises once the items are put in place. Our staff will observe and comply with stringent hygiene and safe distancing practices if on-site installation is required. For Gain City deliveries, orders exceeding $180 qualify for free delivery, while a nominal $10 delivery fee applies to orders below this threshold. Additional charges may also be applicable for economy deliveries.

Fulfillment Schedule of Gain City

After you placed the order in Gain City website and confirmed the payment, our customer service officers will process it within 72 hours. Any order that comes in after 6pm on a Friday, it will only be processed on the following Monday.

We will schedule your delivery when Gain City's Own Fleet or Installation Service is required. However, due to stock availability across our different showrooms, Gain City may require an additional 3-5 working days to get the item ready for your Store-Collection (only applicable to 4 main showrooms) or for shipping out.

Delivery of your purchase may fall within this 3 schemes:

• Agent Delivery: Items require our agents (distributor or principal) to deliver and/or perform basic installation services by the agents, for items such as Ceiling Fans, Cooking Hoods, or Water Heaters. Extra charges may apply for the installation service.
• Gain City Delivery: Items in larger size and weight, and/or require basic installation service provided by Gain City's staff.
• Economy Delivery: Smaller items will be delivered via our appointed 3rd party courier service partner.
• Same Day Delivery: Order(s) placed between 12am to 4pm will be delivered within the same day before 10pm.

Economy Deliveries for Smaller Items

Gain City uses 3rd party delivery services for smaller items that require no installation. We may require up to 3 working days to process your order and another 3-5 working days for delivery. For smaller items that doesn't require installation and suitable for standard parcel shipment, we will endeavour to deliver your order to you within 3-5 working days from the date our 3rd party delivers the collected goods from our warehouse. Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned. A fee of S$50 applies for urgent delivery.

Same Day Delivery - Online

• Same day delivery is chargeable at $50 and non-refundable when is scheduled. (subjected to delivery slots availability)
• Order(s) placed between 12am to 4pm will be delivered within the same day before 10pm.
• Order(s) placed between 4:01pm to 11:59 pm will be delivered the next day before 5pm.
• Same day delivery is only applicable for selected models. (subjected to stocks availability)
• Same day delivery is not applicable for order(s) checkout after 4pm.
• Additional service is not applicable for same day delivery such as Wall-mounting or installation services and it must be arranged separately.
• Residential such as condominiums may have specific delivery time slots. Please check with your management and get approval before proceeding to checkout. Kindly inform your management once we have confirmed the delivery date and time.
• Gain City Best-Electric Pte Ltd reserves the right to cancel any same delivery request and propose the next available delivery date.

Gain City’s Own Delivery for Bulkier Items (Fridge, Washers, Large-Size TVs, or Other Item That May Require Installation Services)

For your convenience, Gain City will deliver— at your preferred date and time with a delivery fee of S$30 that will be reflected in your sales order. However, should you be unavailable on the indicated date and time and request Gain City to deliver the goods again on another date and time, cancellation has to be done at least 24 hours before the stated time and date of delivery. A separate delivery charge of S$30 will be imposed if the cancellation is made after our delivery team has already been activated to make the delivery. However, Gain City will be pleased to waive that fee if goods ordered exceed S$1,500.

If you are unable to receive the item in person, you may authorize a Singaporean above the age of 18 to receive the item on your behalf.

No delivery will be made to any address outside Singapore unless special arrangements have been confirmed and agreed to by Gain City.

Gain City's delivery team will be pleased to assist you to:

• deliver, unpack and place your new appliances where requested, if accessible.
• connect basic appliances to electrical outlets or existing water sources.
• install any manufacturer-supplied safety hardware, such as anti-tip brackets.

Other Charges

The first storey is free of charge (e.g. delivery to the ground floor is free) + S$30 to each subsequent non-lift-accessible storey (i.e. staircase delivery of an appliance to a non-lift accessible 3rd storey, such as level 3 of a semi-detached house will cost S$60).