Promotions Terms & Conditions

TERMS & CONDITIONS FOR YEAR END SALE 2024 LUCKY DRAW

Promotion is valid from 3rd Dec to 29th Dec 2024.

Promotion is only applicable to selected items, brands, and categories.

Promotion will not be applicable for Traders.

Promotion will not be applicable for ongoing promotions, promotional codes,limited sets, pre-orders, and new launch items.

Promotion is applicable for Gain City online store only. The standard delivery fee still applies per transaction.

Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on promotion & promotional codes to these terms & conditions without prior notice.

Other terms & conditions apply.

Click HERE for more information about Lucky Draw T&Cs.

9% GST ABSORBED

Non-Participating Brands by Category:

• Aircon: Daikin, system 1
• Home Appliances:  Miele, Fisher and Paykel, Hitachi
• Home Appliances (Cooking):  ARISTON, DE DIETRICH, TURBO
• Small Appliances: BROTHER,FANZTEC,NESPRESSO,PHILIPS (BEAUTY ),PHILIPS( WATER), TAPO (TP-LINK
• Laptop: Microsoft, Apple
• Mobile & Tablet: Apple, Samsung
• IT Accessories: Shokz, DJI
  • Printer: Canon, Brother
  • Scanner: Camon, Brother
  • Supplies: Canon
  • Fitness: Fitbit, Theragun, Torras, Xiaomi, Dr.Rock, SKG
  • Projector: Asus, Xgimi
• Home & Living: Rigel
• Furniture & Bedding: Dorma, Princebed, Slumberland, Vono, Sealy, Osim, Kingkoil(Sofas), Maxcoil(Sofas)

Excluded categories:

• IT: Gaming
• Furniture & Bedding: Office Furniture, Pillows, Sofa Bed, Storage Bed, Bed Cleaning Svc, Bedsheets, Bolster, Protectors, Duvet & Quilt, Quiltcover set, Wardrobes, Chest of drawers, Kitchen Furniture, Outdoor Furniture Excluded brands:

Other Excluded Products (SKU):

• Audio & Visual (Inclusion SKUs):
  T0195126,T0195127,T0195148,T0195149,T0195150,T0195151,T0195152,T0195153,T0195154,T0195464,T0198080,T0182927,T0179257,T0195128,T0195129,T0195130,T0195131,T0195132,T0195133,T0195134,T0195135,T0195136,T0195137,T0195138,T0195139,T0195140,T0195141,T0195463,T0197852,T0197853,T0197854,T0196832,T0197239,T0183495,T0183496,T0192120,T0195760,T0195761,T0197022,T0197023,T0197024,T0197025,T0197026,T0197856,T0197857,T0197858,T0198930,T0198931,T0198932,T0198933,T0199425,T0199426,TB0001048,TB0001049,TB0001050,T0195694,T0167907,T0185365,T0184779,T0184777,T0194838,T0194837,T0194836,T0194835,T0194591,T0194590,T0194589,T0194588,T0194587,T0194586,T0194585,T0194584,T0194583,T0184781,T0196831,T0194906,T0194905,T0196830,T0196829,T0194594,T0194593,T0194592,T0184782,T0198704,T0194834,T0194833,T0194832,T0194831,T0194830,T0194829,T0192244,T0192245,T0188123,T0185142,T0185141,T0187228,T0187229,T0187231,T0193553,T0196958,T0196959,T0196960,T0173985,T0173981,T0173982,T0173983,T0173984,T0175112,T0185258,T0185259,T0185260,T0185261,T0185262,T0183989,T0187282,T0189068,T0195533,T0195534,T0195535,T0195536,T0195537,T0195538,T0195539,T0195540,T0195541,T0195544,T0195545,T0195542,T0195543,T0184969,T0184970,T0184974,T0187025,T0187026,T0188373,T0188376,T0191129,T0190149,T0190150,T0190316,T0190317,T0190318,T0190541,T0192161,T0190543,T0190544,T0190545,T0195845,T0196975,T0196976,T0196977,T0196978,T0197411,T0197412,T0197413,T0197414,T0197915,T0197916,T0199324,T0199325,T0199326,T0199327,TB0000892,TB0000893,TB0000894,TB0000895,TB0000896,TB0000897,TB0000898,TB0001116,TB0001117,TB0001118
• Laptop:
  T0180349,T0180348,T0180351,T0180428,T0180350,T0180430,T0190284,T0180431,T0180347,T0180429,T0180346,T0180432,T0193793,T0195321,T0195322,T0195323,T0195324,T0195325,T0195326,T0197699,T0197700,T0197701,T0197706,T0197707,T0197708,T0197709,T0197710,T0197711,T0197712,T0197713,T0197714,T0197835,T0198132,T0196060,T0194412,T0197580,T0197579,T0190630,T0190628,T0190629,T0190631,T0188577,T0197790,T0197789,T0190632,T0190633,T0198099,T0198098,T0194367,T0199399,T0197876,T0197880,T0197879,T0197881,T0197883,T0197877,T0197878,T0197882,T0197888,T0197886,T0198689,T0197894,T0197898,T0197896,T0197899,T0197901,T0197900,T0197897,T0197902,T0197903,T0198687,T0198688,T0190247,T0190248,T0190245,T0190242,T0190246,T0194955,T0194643,T0196006,T0185825,T0194454,T0197830,T0193990
• Mobile & Tablet:
  T0184405,T0199243,T0197755,T0197756,T0197757,T0197758,T0197759,T0197760             
• IT Accessories:
  T0187723,T0187724,TB0000980,T0166168,T0166169,T0166170,T0175256,T0175257,T0184891,TB0000979                                      

Information is correct as 3rd Dec 2024 and might be subjected to change.

TERMS & CONDITIONS FOR FREE GIFTs (ONLINE EXCLUSIVE)

• Promotion is valid from 3rd Dec to 29th Dec 2024.
• Promotion is only applicable for selected items, brands, and categories.
• Promotion will not be applicable for Traders.
• Promotion will not be applicable for ongoing promotions, promotional codes, limited sets, pre-orders, discon model and new launch items.
• Promotion is applicable for Gain City online store only. Standard delivery fee still applies per transaction.
• Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on promotion & promotional codes to these terms & conditions without prior notice.
• Other terms & conditions apply.

*All free gifts are subject to availability on a 'while stocks last' basis.
*In the event of an order cancellation or refund that included a free gift, the gift must be returned in an unopened and undamaged state with the order; if not, the value of the gift will be subtracted from your refund.

Participating Category:

• Aircon,AV,Home Appliances: Based on SINGLE item
• Small Appliances, IT, Bedding & Furniture, Home & Living: COMBINED purchase within each category

Non-Participating Brands/Category/SKUs:

• Aircon: Daikin, System 1
• Home Appliances: Miele, Panasonic, Electrolux, Fisher and Paykel, Bosch
• Home Appliances (Cooking): ARISTON,DE DIETRICH,TURBO,KADEKA/ BERTAZZONI,TECNO,BUTTERFLY / FARFALLA
• Small Appliances: BROTHER,DELONGHI /KENWOOD,DYSON,DREAME,ECOVAC,FANZTEC,HITACHI,JURA,KDK,LG,NOVITA,NESPRESSO,PHILIPS (BEAUTY ),PHILIPS( WATER),RUHENS,SAMSUNG (SDA ),TAPO (TP LINK )
• IT: Shokz, DJI
  • Laptop: Microsoft,Apple
  • Mobile & Tablets: Apple, Samsung
  • Networking: Dlink, Tplink, Xiaomi,Net Gear
  • Printer: Brother, Canon
  • Supplies: Brother,Canon
  • Monitor: Samsung, Lenovo, North Bayou
  • Projector: Xgimi
• Furniture & Bedding: Dorma, Princebed, Slumberland, Vono, Sealy, Osim, Kingkoil(Sofas), Maxcoil(Sofas)

Excluded Categories:

• IT: Digital Innovation,Scanner, Media Storage, Smart Solution
• Furniture & Bedding: Office Furniture, Pillows, Sofa Bed, Storage Bed, Bed Cleaning Svc, Bedsheets, Bolster, Protectors, Duvet & Quilt, Quiltcover set, Wardrobes, Chest of drawers, Kitchen Furniture, Outdoor Furniture 

Other Excluded Products (SKU):

• Audio & Visual (Inclusion list):
  T0195148,T0195149,T0195150,T0195151,T0195152,T0195153,T0195154,T0195464,T0198080,T0182927,T0179257,T0195128,T0195129,T0195130,T0195131,T0195132,T0195133,T0195134,T0195135,T0195136,T0195137,T0195138,T0195139,T0195140,T0195141,T0195463,T0197852,T0197853,T0197854,T0196832,T0197239,T0197022,T0197023,T0197024,T0197025,T0197026,T0197856,T0197857,T0197858,T0198930,T0198931,T0198932,T0198933,T0199425,T0199426,TB0001048,TB0001049,TB0001050,T0192245,T0185142,T0196958,T0196959,T0196960,T0173984,T0175112,T0185258,T0185259,T0185260,T0185261,T0185262,T0183989,T0187282,T0189068,T0195533,T0195534,T0195535,T0195536,T0195537,T0195538,T0195539,T0195540,T0195541,T0195544,T0195545,T0195542,T0195543,T0184969,T0184970,T0184974,T0188376,T0191129,T0190149,T0190150,T0190316,T0190317,T0190318,T0190545,T0196975,T0196976,T0196977,T0196978,T0197414,T0197915,T0197916,T0199324,T0199325,T0199327,TB0000892,TB0000893,TB0000897,TB0000898,TB0001116,TB0001117,TB0001118
• Mobile & Tablet:
  T0184405,T0199243,T0197755,T0197756,T0197757,T0197758,T0197759,T0197760
• Gaming(Inclusion list):
  T0199101,T0192522,T0192521,T0192520,T0192519,TB0000987,TB0000988,TB0000991,T0193378,T0191392,T0191391,T0182940,T0180643,T0171087,T0171086,T0171085,T0171084,T0171083,T0155646,TB0000989,TB0000990,TB0002632,TB0002633,TB0003301

Information is correct as 3rd Dec 2024 and might be subjected to change.

TERMS & CONDITIONS FOR GO GREEN SALE

• Promotion is valid from 14 Oct till 3 Nov 2024.
• Promotion is only applicable for selected items, brands, and categories, not be applicable for traders.
• Promotion will not be applicable for ongoing promotions, promotional codes, limited sets, pre-orders, discontinued model and new launch items. Exclusions may apply.
• Promotion is applicable for Gain City online store only. Standard delivery fee still applies per transaction.

Information is correct as 14 Oct 2024 and might be subjected to change.

Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on promotion & promotional codes to these terms & conditions without prior notice.

Other terms & conditions apply.

Terms & Conditions for Lenovo Legion & LOQ Intel Gen 9 x Minecraft Buy & Redeem DG Campaign

• Promotion Period: 15 July 2024 to 30 September 2024
  • Redemption Period: 15 July 2024 to 31st October 2024
  • (T&Cs apply and gift redemption is on a first-come, first-served basis)
  • Customers’ Redemption Process: Door-to-door Delivery mode
  • (Eligible customers will be informed via email and Lenovo SG’s assigned logistic agency will contact them for delivery arrangement)
  • Customers who purchase an eligible Lenovo model (Intel-based Gen 9 Lenovo Legion & LOQ model) during the promo period can redeem a Minecraft 15th Anniversary merchandise pack (worth $150).
• How to Participate:
  • Submit the proof of purchase of an eligible Lenovo product & redeem.
  • Redemption Link (with eligible processor listed): Link below will turn live on 15 Jul 2024, 12am https://promotions.lenovo.com/sg/en/promotions/lenovo-minecraft-15th-anniversary
    1. Purchase an eligible Lenovo model
    2. Capture or upload your product label & upload your purchase invoice
    3. Fill in your particulars
    4. Check your registered email & submit
    5. Check your email inbox (selected customers will be emailed and Lenovo SG’s assigned logistic agency will contact you for delivery arrangement)
• Promotion will not be applicable for Traders.
• Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.

Terms & Conditions for Samsung Galaxy S24 Pre-order Promotion

• Promotion and free gifts are available while stocks last.
• The e-voucher is valid from 18 Jan 2024, 2:00AM – 30 Jan 2024, 11:59PM when you pre-order in Gain City online store.
• 8 lucky winners who pre-order with the e-voucher will win a travel voucher from Samsung travel partner (total value worth $6,000). Travel voucher covers a pair of Business Class Tickets to Seoul and Hotel Accommodation for 2 pax. The use of the travel voucher is subject to travel partner’s T&Cs, valid for a single use, and any unused amount shall be forfeited. T&Cs apply. Register via Samsung Redemption Portal.
• Trade-In can be done at any of Gain City's retail stores, or using the Carousell mobile app or online at https://gaincity.sellto.carousell.sg/
• For trade-in through the Carousell mobile app, click on the menu icon "Sell" and proceed to fill up the form submission. Click on "Gain City" as your preferred retailer for trade-in and book an appointment at one of Gain City retail stores. After submission, an email confirmation will be sent to you.
• Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
• Other terms & conditions apply.

Terms & Conditions for Canon Printer Promotion

• Promotion is valid from 1 Oct 2024 to 30 Nov 2024.
• Final claims must be received no later than 15 Dec 2024.
• Applicable to purchases made with Canon Singapore Authorised Dealers only. Not valid with any other promotions.
• Dealers are not allowed to claim on behalf of customers.
• Gain City & Canon reserves the right to reject any claims.
• Gain City & Canon reserves the right to amend or terminate the promotion without prior notice.
• Handwritten invoices will not be accepted as proof of purchase. Any claim form submitted without the required proof of purchase documentation will be rejected.
• Free Gifts While Stocks Last!
• For Redemption, Please Produce Original Warranty Card And Receipt At: Canon Customer Care Centre. (Cccc), 1 Fusionpolis Place, #02-20 Galaxis (West Lobby), Singapore 138522. Operating Hours: 10am-7pm (Mon-Fri), 10am-2.30pm (Sat), Closed On Sundays And Public Holidays
• Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
• Other terms & conditions apply.

Redemption Step:

• Log on to https://sg.canon/e-voucher-redemption. Over at this page, customer will be able to see the eligible models (based on promotion period).
• Select ‘Submit Your e-Voucher Redemption’ to access the redemption form.
• IMPORTANT: Complete Online Product Warranty Registration.
• Fill up the online redemption form and upload photos of their warranty card and invoice.
• Upon submission, there will be a prompt message as below and customer will also receive an automated email based on their submission.

Terms & Conditions for Brother Printer Promotion

• Promotion is valid from 24 October 2024 – 05 January 2025.
• Free Gifts While Stocks Last!
• All Promotions And Free Gifts Are Only For purchases made Between 24 October 2024 – 05 January 2024. Last Date Of Redemption Is 17 January 2025.
• Promotion is not valid in conjunction with other offers.
• Promotion is valid while stocks last and only if purchased from Brother authorised resellers
• Gain City & Brother Reserves The Rights To Amend And Terminate Any Terms And conditions without Prior Notice
•  Limited To Max 3 Redemptions Per Customer Per Day.
• Dealers Are Not Allowed To Caim On Behalf Of Customer.
• Premiums are not exchangeable for cash or in kind and are non-refundable. Images are for illustration purposes only; actual products
• Voucher redemption is only applicable for walk-in at Brother Service Centre with warranty registration completed, proof of purchase (original receipt or invoice) and cut-out
  serial number.
• Gain City Best-Electric Pte Ltd  & Brother reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
• Other terms & conditions apply.

Terms & Conditions for Epson Islandwide Promotion

• With purchase of any Epson products excluding inks.
• Promotion is valid from 1 Oct 2024 to 31 Dec 2024, or while stocks last.
• Limited to 2 units per customer. 
• Redemption can be done online at redemption.epson.com.sg from now to 14 Jan 2024.
• Promotion is not valid in conjunction with any other promotions.
• Gain City and Epson Singapore reserves the rights to amend or cancel the promotions without prior notice.
• By participating in the promotion redemption, customers consent to Epson’s collection and use of customers’ personal data for promotional and marketing purposes.
• Please refer to Epson’s privacy policy at www.epson.com.sg/privacypolicy page. Should you encounter any issue with your redemption or require any clarification, please email [email protected].

Terms & Conditions for New Member $5 Welcome Voucher Promo - use HELLO5

• This voucher is only valid on our online store, for one-time use only.
• To qualify for the Welcome Voucher, you must be a registered Gain City member. To join as a member, you must create an account. Registration is free of charge.
• The Welcome Voucher will be provided to each new Gain City member upon successful registration. Voucher details will be communicated to you via registered email.
• New members of Gain City are entitled to use the voucher for their first order on our online store.
• To use the Welcome Voucher, (i) you must enter the code 'HELLO5' at the checkout page for your first online order; and (ii) your order must meet the minimum spend of $50.
• This voucher is limited to 1 per member, with no specific validity date.
• Welcome Voucher can be used in conjunction with any other promotions, unless stated otherwise.
• No physical voucher will be given in replacement of the Welcome Voucher.
• Welcome Voucher is denominated in Singapore Dollars. It is non-transferable, non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
• Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this service without prior notice.
• If you have any questions about our Loyalty Program or our Terms and Conditions, please contact us at [email protected]

Terms & Conditions for FREE GIFTS

• The "Free Gifts" promotion is open to all customers who meet specified criteria 
• To be eligible for the free gift, customers must make a qualifying purchase as indicated in the promotion details.
• The qualifying purchase amount and/or product(s) required to be eligible for the free gift will be clearly stated in the promotion.
• Only purchases made during the promotional period will be considered for the free gift offer.
• The availability of the free gift is subject to stock availability.
• We reserve the right to substitute the free gift with an item of similar value in the event of stock unavailability.
• To claim the free gift, customers must add the qualifying items to their shopping cart during the promotional period.
• The free gift will be automatically added to the shopping cart when the eligibility criteria are met.
• The free gift is non-transferable and cannot be exchanged for cash or any other product.
• The gift cannot be gifted, resold, or transferred to another individual or entity.
• The free gift promotion may not be combined with other offers, discounts, or promotions unless expressly stated.
• The free gift promotion is not applicable to previous purchases.
• In the event of a return of the qualifying purchase, the free gift must also be returned in its original condition to receive a refund.
• If the free gift is not returned or is returned damaged, its value may be deducted from the refund amount.
• Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this promotion without prior notice.
• If you have any questions about our Loyalty Program or our Terms and Conditions, please contact us at [email protected]