Frequently Asked Questions (FAQ) - Gain City Painting Services

What painting services does Gain City offer?

Gain City provides professional painting services for residential properties, including interior walls and ceilings.

How do I book a painting service?

You can book a painting service through our website, mobile app, or by calling our customer service hotline at 6222 1212 for more information.

How much does a painting service cost?

Pricing depends on the size of the area, type of paint selected, and any additional services required. Contact us at 6222 1212 for a free quotation. 

What types of paint do you use?

We use genuine Nippon paints to ensure quality and safety.

How long does the painting process take?

The duration varies depending on the project size. A standard 2-room HDB unit may take 1-2 days, while larger properties may require 2-3 days. 

Do I need to prepare my space before painting?

Yes, we recommend moving furniture away from walls and covering items to protect them from dust and paint splatters. Our team will also assist in basic furniture shifting and protection if required. 

Is there a warranty for your painting services?

Yes, we offer a 12-month warranty period that covers paint peeling or discoloration. Terms and conditions apply.

Can I reschedule/cancel or make changes to colours?

Yes, you can reschedule/cancel your appointment or change colours at least 3 days in advance. Late changes may incur a $150 fee. Please contact our customer service team.  

Do you charge for site surveys?

Yes, there is a $50 fee for site surveys. However, this fee will be waived upon job confirmation.

How soon can I book a painting job?

The typical lead time for a painting job is one week upon job and colour confirmation. However, this may vary depending on our schedule availability. Please note that waiting times may be longer during peak seasons.

Payment Terms

Full payment is required before the commencement of painting services.

Do you offer instalment payment plans?

Yes, instalment plans are available when you make your payment through Gain City's app or website. For more details, please contact our customer service team.

How many colours can I choose?

You may choose up to 4 colours. Ceiling paint is standard in white. Additional colour selections will incur extra charges.

How do I choose the colours?

You can explore and select colours online at Nippon Paint's Colour Finder. A physical colour catalogue can also be provided during the site survey for your reference.

Is sealer a must?

Using a sealer is highly recommended as it helps to ensure better paint adhesion, enhances durability, and provides a smoother finish. While not always mandatory, skipping the sealer may result in uneven coverage and reduced paint longevity.

Click HERE for the full Terms and Conditions.

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