Repair Warranty (1 Year) & Installation Warranty

Terms & Conditions of 1-Year Repair Warranty:

• The repair and parts replaced are warranted against poor workmanship and defects for a period of 12 months from the date of repair rendered.
• This warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, the serial number defaced, removed or repaired by an unauthorised person.

1-year repair warranty shall be subject to the following limitations and exclusions:

• Malfunctions or damages resulting from natural disaster, fire, civil unrest and/or accidents.
• Defects from using wrong electrical supply, misuse or damage by negligence and abuse
• Usage in places where the air is polluted with dust particles or chemical fumes
• Normal wear and tear, sweating, corrosion, rusting or stains
• Water leakage due to blockage of drainpipe under normal use
• All defects must be reported promptly.
• The warranty does not cover transport charges incurred for checking defects not under warranty.
• Incidental or consequential damages are expressly excluded by this warranty.

Terms & Conditions of 3-Year Installation Warranty:

• This warranty is expressly applicable for residential air conditioners installed by Gain City only.
• This warranty is valid only on completion of the installation of the air conditioner unit and effective when all particulars are registered in Gain City's website within the stipulated date.
• This warranty is rendered invalid if the air-conditioner unit is found to be installed in a different address from the address details given in our Gain City records.
• A Gain City invoice must be produced when making claims under this warranty.

An air-conditioner unit's 3-year installation warranty is subjected to the following limitations and exclusions:

• General maintenance.
• Malfunctions or damages resulting from natural disaster, fire, civil unrest and/or accidents.
• Defects from using wrong electrical supply, misuse or damage by negligence and abuse.
• Usage in places where air is polluted with dust particles or chemical fumes.
• The use of old/existing pipes prior to installation.
• Normal wear and tear, sweating, corrosion, rusting or stain.
• Water leakage due to blockage of drainpipe under normal use.
• This warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, the serial number defaced, removed or repaired by any unauthorized person(s).
• All incidental or consequential damages are expressly excluded.
• Gain City Best-Electric Pte Ltd reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this Warranty without prior notice.